The best support and monitoring service

In addition to guaranteeing immediate attention to your needs, we develop proactive solutions to keep your business protected

We know that in the payment environment our clients need quick and even anticipated responses to any risk or change necessary for the service and permanent availability of their operational services. CLAI PAYMENTS® has developed different services, support, and monitoring solutions according to your needs.

Main benefits of a preventive scheme of continuous support

AGILE

Quick response to your requirements through a dedicated service channel.

CENTRALIZATION

Find in a single point the attention with specialists in our payment platform.

PROTECTION

Ensure your permanent availability, as well as the continuity of your business at all times.

“The experience of the new CLAI PAYMENTS® service has allowed us to detect possible failures before it occurs in our payment system, and the service has been very effective and fast”

A complete integrated service that gives our clients peace of mind

Centralized monitoring 24/7

Experts team at your disposal

Regular verification of the status of your platform

Automatic and specialized reports

Service models

We have developed specific models according to the needs of your business and with global support

EssencialsGoldPremium
Support 24/7 SLA Agreement
Component support over version
Support implemented functionality
Delivery applied about regulatory (Brands regulatories)
Specialized SLA
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Package updated versions and new releases
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Annual training
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Support and Extended Warranty
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Process Management
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Hours package*
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Regular preventive check-ups / Risk skan
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Measurement transactional capabilities
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PAYTESTER® annual*
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Contact Us

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